FAQ

Frequently Asked Questions (FAQ)

1. I Can't Access My Account. What Should I Do?

If you are having trouble accessing your account, here are a few steps to follow:

  • Reset Your Password: Click the "Forgot Password" link on the login page. You'll receive an email to reset your password.
  • Check Your Email: Ensure that you're using the correct email address linked to your account. If you're unsure, try checking your inbox for past order confirmations to verify.
  • Still Having Issues? Contact us and we'll assist you with accessing your account.

2. Can I Override Limits on an Order?

Some products may have order limits due to inventory availability or other restrictions. If you need to place a larger order or think the limit is preventing you from completing your order, please contact us and we’ll be happy to assist with your request.

3. How Do I Correct My Order After Placing It?

If you've made a mistake with your order (e.g., wrong item, incorrect shipping address):

*We’ll do our best to make the correction before the order ships, but please note that we cannot guarantee changes once the order has been processed.

4. How Can I Request Expedited Shipping?

If you need your order urgently, we offer expedited shipping options:

  • During Checkout: Select the expedited shipping option available when placing your order.
  • For Existing Orders: If you’ve already placed your order and need to expedite it, please contact us. We’ll work to upgrade your shipping if the order has not yet been processed.

5. How Do I Return a Banner/Kit?

Every order for a banner kit should include a pre-paid return label. Simply ship the banner back using this label in the box that it arrived in. If your package did not include a return label, contact us and we will send a new one to you.